In a way, you could say that every company is a manufacturing company. There's always a "raw material" or something in need of improvement, a value-added process, and an emergent product or result of value. This is why manufacturing assessment frameworks like SIPOC work so well for evaluating any process.

The "factory" of your organization has to be proficient at manufacturing two things:

  1. Whatever your customers pay you for
  2. Turning data into information

That second item might sound self-serving and maybe it is. But step back and think of the things your organization actually "manufactures". If you're a services organization, you manufacture an improvement of some sort and it has a ... subscribe to read more

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