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Case Study Integrating Customer Experiences Despite Disparate ERPs



July 25, 2019


About Client

The Client makes, sells, and rents hospital beds and other patient-room furniture and equipment, along with stretchers, surgical tables and accessories, and other equipment for lifting and transporting patients. Because these products were attached to healthcare use cases, they also integrated with other electronic medical record solutions in the marketplace. Thus the Client is a highly integrated medical device manufacturer, and a global leader in its discipline.


INTRICITY is a team of specialized Data Management, Data Warehousing, and Business Intelligence experts. The team members at INTRICITY have been handpicked over the course of 20 years, and represent the top talent globally in Data oriented disciplines.

Challenges and Wins

The Client leveraged SAP for their ERP, however after acquiring another major medical device manufacturer, they inherited a second massive JD Edwards implementation. They were faced with the decision of whether to fund a giant conversion effort into SAP or living with separate systems. The go-forward decision ultimately landed with both SAP and JD Edwards working in parallel. However, this decision also meant that the customer-facing aspects of their business required legitimate integration. This was immediately evident during an SAP Hybris deployment which required an integrated view of product and service offerings. The service provider implementing SAP Hybris was delayed by almost a year in their delivery schedule, and a big impediment was the lack of data integration. To address this problem the Client began investigating software and service solution partners that could help them obtain productive integration.

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