Case Study Integrating Customer Experiences Despite Disparate ERPs

About Client

The Client makes, sells, and rents hospital beds and other patient-room furniture and equipment, along with stretchers, surgical tables and accessories, and other equipment for lifting and transporting patients.

About Intricity

INTRICITY is a team of specialized Data Management, Data Warehousing, and Business Intelligence experts.

Challenges and Wins

The Client leveraged SAP for their ERP, however after acquiring another major medical device manufacturer, they inherited a second massive JD Edwards implementation. They were faced with the decision of whether to fund a giant conversion effort into SAP or living with separate systems. The go-forward decision ultimately landed with both SAP and JD Edwards working in parallel. However, this decision also meant that the customer-facing aspects of their business required legitimate integration. This was immediately evident during an SAP Hybris deployment which required an integrated view of product and service offerings. The service provider implementing SAP Hybris was delayed by almost a year...

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